Policies
Shipping Policies
At FIRST EAT KIT, we're committed to ensuring a seamless and timely delivery experience for
our valued customers. Here's what you need to know about our shipping policies:
Meal Deliveries:
● Our delicious, chef-crafted meals are prepared with care and delivered fresh to your
doorstep twice a week, on Sundays and Wednesdays. These deliveries are available
exclusively to our customers in Etobicoke and the Greater Toronto Area (GTA), including
Mississauga and Oakville.
Other Products:
● For all other products in our range, you can expect your order to be shipped within 3-5
business days from the date of your purchase. We aim to get your items to you as swiftly
as possible while ensuring the highest standards of quality and care.
Delivery Areas:
● We proudly serve the communities of Etobicoke and the GTA, which includes
Mississauga and Oakville. Our goal is to provide our exceptional products to our local
customers, offering both convenience and the assurance of quality.
Please note that shipping times may vary due to factors beyond our control, such as weather
conditions or unforeseen circumstances. Rest assured, our team is dedicated to keeping you
informed and ensuring your orders reach you in excellent condition.
If you have any questions or require further assistance regarding your order, please feel free to
reach out to us at firsteatkit@gmail.com or 416-727-3406, and we'll be delighted to assist you.
Return & Exchange Policies
At FIRST EAT KIT, we take pride in providing you with the highest quality products and services.
If, for any reason, you encounter an issue with your order, please refer to our straightforward
return and exchange policies below
Checking Your Meals Upon Delivery:
● We kindly ask our valued customers to inspect their meal deliveries upon receipt. It's
essential to ensure that your order is accurate and meets your expectations.
Wrong Order or Discrepancies:
● In the rare event that you receive the wrong order or encounter any discrepancies,
please do not hesitate to contact us immediately. We are here to make it right for you.
Return or Replacement:
● To address any issues with your order, we offer the option to return or replace the
incorrect items, provided they remain unopened and in their original condition.
Same-Day Resolution:
● For prompt assistance, please reach out to us via phone or email on the same day your
order is delivered. We recommend contacting us as soon as possible to ensure we can
address your concern promptly.
For all inquiries related to returns and exchanges or to report any issues with your order, please
contact us at firsteatkit@gmail.com or 416-727-3406.
PRIVACY POLICY
At FIRST EAT KIT, we value your privacy and are committed to protecting your personal
information. Our Privacy Policy outlines how we collect, use, and safeguard your data
a. Personal Information:
● We may collect personal information when you use our website or services. This
information is used to fulfill orders, provide customer support, and improve our products
and services.
b. Information Security:
● We take measures to secure your data and protect it from unauthorized access or
disclosure. This includes using encrypted connections and industry-standard security
practices.
c. Sharing Information:
● We do not sell, trade, or rent your personal information to third parties. We may share
data with trusted partners who assist us in delivering our services, but they are bound by
confidentiality agreements.
d. Cookies and Tracking
● Our website may use cookies and similar tracking technologies to enhance your
experience. You can manage your cookie preferences through your browser settings.
e. Communication:
● We may contact you with updates, offers, or important information related to your orders
or account. You can opt out of marketing communications at any time.
f. Data Retention:
● We retain your personal information for as long as necessary to fulfill the purposes for
which it was collected and comply with legal obligations.
g. Your Rights
● You have the right to access, correct, or delete your personal information. To exercise
these rights or raise concerns about your data, please contact us.
TERMS OF SERVICE
TERMS OF SERVICE
By accessing or using our website, products, or services, you agree to comply with and be
bound by the following Terms of Service
a. Shipping and Delivery:
● Meals are delivered twice a week, on Sundays and Wednesdays, to customers in
Etobicoke and the Greater Toronto Area (GTA), including Mississauga and Oakville.
● For all other products, please allow 3-5 business days for delivery.
b. Return & Exchange:
● Please check your meals upon delivery. If you receive an incorrect order or encounter
any discrepancies, contact us immediately on the same day as delivery.
● We offer the option to return or replace incorrect items if they remain unopened and in
their original condition.
c. Contact Information:
● For inquiries related to returns, exchanges, or any other issues, please reach out to our
customer support team at [Customer Support Email] or [Customer Support Phone
Number].